Customer Service

Job Description

Location:: Raleigh, NC, USA

Visa Status:: Any work visa (Visa sponsorship available)

Salary::$47000

Duration:: Full Time

Job Description:

• Job Title: Customer Service
• Location: Raleigh, NC, USA
• Job Type: Full time
• The Customer Service Representative (CSR) is required to solve problems, ask probing questions to understand the customer s inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answer questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.

Qualification::